Terms & Policies
You may schedule your appointment over the phone by calling 614.547.2566 and a guest service representative will be pleased to make recommendations and/or suggestions and help schedule an appointment that is convenient for you. You may also schedule your appointment on our website.
All appointments must be secured with a valid credit card to ensure that we can accommodate our guests needs.
We ask that you disclose any medical conditions and/or prescription medications you are taking as some services may be contra-indicated.
If you’d like to secure the day, time, and salon professional for recurring Pleij Salon visits, a guest service representative will gladly help schedule standing appointments with your preferred professional. Call 614.547.2566 or complete a standing appointment request card online by clicking here, or in our salon.
Please arrive at least 10 minutes prior to your scheduled reservation to check in, orient yourself with our staff and facility, enjoy a beverage and/or healthy snack from our cafè, or preview a possible new look in our various fashion magazines.
To ensure the promptness of all reservations we reserve the right to reschedule or abbreviate any service for a guest arrival 15 minutes or more beyond their scheduled reservation. Guests who arrive late but do not require rescheduling will receive an abbreviated session but will be charged in full for their scheduled service.
Pleij Salon realizes that schedule adjustments are occasionally unavoidable. While we truly sympathize, the salon cannot absorb the financial responsibility of last minute cancellations. The salon does not double book appointment times, but rather reserves specific times for each client affording individual care.
Should a cancellation or date change be necessary, we require a minimum 24-hour notice, and a 48-hour notice for any package or multiple service charge. If an appointment is missed, cancelled or changed with less than the required notice the following service charge will apply.
- Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24-hour period which later need to be cancelled, must be cancelled within 4 hours of appointment time or a charge equal to 50% of the reserved service amount will apply.
- Any package or multiple service appointment must be held with a credit card. Packages and multiple service appointments not cancelled 48-hours in advance will be charged 100% of the reserved service total. A credit card “HOLD” transaction maybe made on your credit card to reserve the appointment time.
In fairness to all clients this policy is in effect regardless of the reason for the cancellation.
Multiple and/or reoccurring late cancellations or no-shows, will result in discontinuation of any further services at Pleij Salon and dismissal.
Pleij Salon will not charge a fee for the first time a customer cancels outside of the allotted 24 hours of their scheduled appointment time. A second occurrence will result in your credit card being charged the full amount for the scheduled service(s).
Pleij Salon recognizes that emergencies do sometimes happen. In the event of an emergency, you are still required to call to cancel your appointment or you will be charged a no-show fee.
To cancel your appointment, please call us at 614.547.2566. If you do not reach the receptionist, you may leave a detailed message on our voicemail. If you would like to reschedule your appointment, please leave your name and phone number and we will return your call promptly.
NOTE: To ensure we receive your cancellation notice and to avoid subsequent fees, please refrain from canceling your appointment via email.
For consideration of all our guests, we request that mobile phones be turned off in the spa area.
Please be assured that your safety is our goal. All salons, spa materials, and equipment have been professionally sanitized for each guest.
As a precaution, please do not wax or shave your legs 24-hours before receiving a pedicure and avoid tanning 24-48 hours before and after hair removal services.
To preserve the results of your pedicure service, please allow at least 1 hour for the nail lacquer to adequately dry. As a courtesy to our guests, disposable flip flops are available free of charge and can be worn after your service.
Pleij Salon ensures a healthy environment for our guests and staff, please refrain from smoking in the salon, spa or on the property.
We request that you leave all jewelry and other valuables at home as Pleij Salon, llc. is not responsible for lost or stolen items.
To protect your clothing, we ask that you wear a robe or smock that we provide.
For your convenience during spa services towels, robes, slippers, and lockers for personal items are provided. While we do provide spa sandals for you to wear, you are also welcome to bring your own if you wish.
Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied. In the unlikely event of a service challenge, you must notify us within 48 hours of service completion, and allow us the opportunity to correct the service within 7 days.
PLEIJ Salon + Spa is dedicated to offering the finest hair, skin, nail and health products in the industry. If for any reason you are dissatisfied with your retail purchase, we will happily refund or exchange any unopened, or gently used product (excluding those referenced below) with receipt within 7 days of purchase and we will gladly exchange it for something more suitable, or refund the full purchase price. Original shipping and handling fees will not be refunded.
- Even or like exchanges may be permitted at the discretion of the salon management.
- All sales of hair brushes, hair accessories (clips, hair bands, etc.), makeup and skin care products including makeup brushes and cosmetic tools are final, no returns or exchanges. There is a 20% restocking fee on the following items: Dyson hair dryers, Opera LED Mask, Opera HydroGel Masks, all joovv devices, Rain Drops Shower Filters, all vitamins and supplements.
- Hair extensions, whether applied or still in their original packaging are nonreturnable/nonrefundable.
- Tools (blow dryers, flat irons, Opera Mask, joovv devices, etc) may be returned with receipt within 7 days of purchase, providing they are in their original packaging.
- All sales are final on any discounted or sale items.
- A receipt dated within 7 days of purchase is required for all returns and exchanges.
All series and package purchases are non-refundable. Once purchased, the amount spent on the package or series cannot be altered or moved to a different service or product. Packages and series expire 6 months from date of first use.
Refunds are issued in the same manner as the original purchase (including gift cards), except for cash sales. No cash or check purchase refunds will be made at the salon. All cash and check purchase refunds are processed via check mailed to guest. Gift cards are not refundable.
To return or exchange all or some of your order, simply stop into the salon. If you made your purchase online and are unable visit us in person, please call or email us to request your Return Merchandise Authorization (RMA). A member of our team will contact you via email within 2 business days to tell you if your return has been approved, or if more information is needed. Returns should be shipped via ground to the address below:
8930 Lyra Dr. Columbus, OH 43240
A customer service representative will contact you upon receipt of your package.
In an effort to maximize the experience of each guest, and minimize any unforeseen injuries, children are only allowed in the salon during their personal hair service. Please be advised that this policy will be strictly enforced and guests will be asked to reschedule their appointment if any children not receiving a service are in attendance.
No pets are allowed in the salon (excluding service dogs).
All hair color formulas are the intellectual property of Pleij Salon and will not be released.
Packages are non-transferable. Individual services within a package may not be modified or substituted.
Gift cards from Pleij Salon make the perfect gift for any occasion! Gift cards are available in any increment. Gift cards can be purchased in our salon, over the phone, or online.
Gift Cards are non-refundable and non-exchangable. Please treat your gift card as if it we cash, we cannot be responsible for lost of stolen gift cards. Gift Cards and E-Gift Certificates contain value that may be used to purchase merchandise and services. Please present your Pleij Salon Gift Cards and E-Gift Certificates at checkout and your sale will be deducted from your card’s balance. All remaining balances must remain on your card (no cash value). Pleij Salon is not responsible for cards that are lost, stolen, damaged or used without authorization. Pleij Salon Gift Cards and E-Gift Certificates are the property of Pleij Salon.
Please note that gift cards cannot be used for gratuity. Gift cards may not be redeemed the same day as purchased and cannot be used to purchase other gift cards or e-gift certificates.
Online gift card purchases can be received in two ways:
(1) Electronically. Electronic gift cards are sent to you, or the gift card recipient, immediately via email with a link to a Portable Document File (PDF) that can be printed and used without delay.
(2) By Standard U.S. Mail. Gift cards will be sent to the billing address or recipient address, depending on your preference. Gift cards will be packaged in Pleij Salon gift card packaging and will include a service menu. Please note that delivery is 7-10 days.
An Electronic Gift Card is a gift card that is emailed to you or your recipient immediately after completion of the purchase. After receipt of the email, the recipient can click on the PDF attachment, print or save the file, and redeem at Pleij Salon.
Pleij Salon Electronic Gift Cards are non-transferable. Recipients must provide photo identification that matches the name on the Electronic Gift Card.
A legible copy of the Electronic Gift Card and proper photo identification must be presented at time of payment.
Electronic Gift Card which are illegible, copied, or modified in any way will be considered null and void.
Pleij Salon, llc. is not responsible for the proper functionality of PC or MAC hardware, software or e-mail. Technical problems with Electronic Gift Cards must be received by Pleij Salon, llc. within three days of purchase.
For gift card balances and expiration date inquiries, please visit the gift card section of pleijsalon.com.
Pleij Salon reserves the right, in its sole discretion, to change the Terms under which Products, Services and pleijsalon.com is offered. The most current version of the Terms and Policies will supersede all previous versions. Pleij Salon encourages you to periodically review the Terms and Policies to stay informed of our updates.
Pleij Salon accepts Visa, MasterCard, Discover, American Express and cash for payment of services and products. Checks will not be accepted as a form of payment.
Please be aware that a valid credit card number is required to reserve your appointment.
Pleij Salon gift cards are redeemable for retail products and/or services up to the balance available. Your gift card must be presented at the time of payment. Gift cards are non-refundable and not redeemable for cash or credit. Gift cards cannot be duplicated if lost, stolen, or damaged.
Please note that gift cards cannot be used for gratuity. Gift cards may not be redeemed the same day as purchased.
A legible copy of the Electronic Gift Card and proper photo identification must be presented at time of payment.
Electronic Gift Card which are illegible, copied, or modified in any way will be considered null and void.
NOTE: For gift card balances and expiration date inquiries, please visit the gift card section of
We back our services 100%. If you are not satisfied with a service provided please let us know as soon as possible so we have the opportunity to make it right.
If you are not satisfied with the quality of the haircut you received and would like it corrected, we will honor a “redo” at no cost to you within 7 days of your original appointment. A redo constitutes that haircut and style that was originally discussed at your original appointment through consultation with your stylist. If you choose to request a new and entirely different haircut, it will be considered a new haircut appointment and your stylist’s standard fee will apply.
Note: The above mentioned “Service Guarantee” is at the sole desecration of Pleij Salon management.
We guarantee both our chemical and color services when the products and services have been purchased and performed solely from/by Pleij Salon staff. If, for any reason, you are not satisfied with a chemical or color service you received, we must be notified within 7 days of application. After 7 days, an additional fee may be assessed.
We are very clear in our consultations with our clientele prior to the service to avoid any miscommunication. Therefore, it is important that you let us know immediately if you are not satisfied with your service(s). Customer Service is our mission; we will go the extra mile to correct any situation to ensure your complete satisfaction. With that said, if you choose to have chemical and/or color services done by Pleij Salon, it is imperative that you follow the at-home care regimen that is recommended to you by your stylist(s). We use a complete hair color and hair care system which works hand in hand to compliment and support one another. If a store-bought product (professional or not) is used at home after the service is performed we do not guarantee the results of the service.
At Pleij Salon, we’re committed to bringing you the best quality at the best prices.
If you find a lower price on any of our retail products, we’ll match it—guaranteed.
When it comes to retail we won’t be beat on price and will gladly match the product prices of licensed online retailers and local competitors on identical items that meet our price match conditions.
(1) The product(s) must be identical and offered through another licensed retailer. In most instance unlicensed retailers offer counterfeit, expired and/or defective products which is how they are able to discount their offerings.
Note: When shopping on or offline you should always confirm the retailer is licensed by the manufacturer.
(2) Product must be immediately available. Wait listed products do not apply.
(3) Our Price Match Guarantee covers new items. One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed.
How to Price Match?
(1) Find a qualifying product – Make sure the product you would like to price match is identical to our competitor’s product (it must be a matching brand, same product and size). Pleijsalon.com orders are available for price matching by phone only.
(2) Call or stop in to request a price match – Call or visit our salon to submit your price match request. Please be prepared to present the qualifying competitor’s ad or website that is displaying the current lower price (that is still in effect) you would like to match. Pleij Salon will then review and verify the price match request.
Our Price Match Guarantee Does Not Cover…
(1) Competitors’ service and treatment prices
(2) Products sold by unlicensed retailers
(3) Products shipped from or sold by membership clubs and third-party sellers on websites
(4) Any financing offers, bundle offers, free items, pricing errors, mail-in offers, , open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, rent/lease to own items, Point of Sale Activation cards,
(4) Competitors’: pricing errors, “buy one get one” offers, “gift with purchase” offers, free items, mail-in offer, items that are advertised as limited quantity, out of stock items, or clearance items, open-box items, gift card offers, and items for sale Thanksgiving Day through the Monday after Thanksgiving. Competitors’ online pricing that is limited to one day or less (e.g. doorbuster items, one day deal, 6-hour sale, evening sale). Clearance, closeout, damaged product, used, refurbished, open packages or liquidation sales.
(5) Coupons in conjunction with price match.
Note: The goal of our price matching is to ensure that our customers get the best price available. When shopping with a coupon but also looking for a price match, we will apply the price match OR the coupon – whichever provides the best discount.
You may use a coupon together with a price match ONLY if the competitor would also accept the coupon at the price being matched.
What qualifies as proof of a price?
For local printed ads, present the entire printed advertisement. Photos or photocopies of the ad cannot be accepted as verification of a competitors printed ad. Digital versions of printed advertisements are accepted. For online prices, simply present the price on your mobile device from a qualifying competitor’s website. Our staff will then verify the match.
Does an item have to be in stock to receive a price match?
Competitor online items must be in stock at the time a price match is requested. Customers who visit our salon in person due to out of stock issues on pleijsalon.com may request a price adjustment at guest services when applicable. Rain checks are not given for price match requests if items are out of stock at a store, pleijsalon.com.
As a current/new customer of Pleij Salon, you are automatically enrolled in the Customer Loyalty Program. Customers will be required to set up & maintain a profile in our system to be eligible; those clients unwilling to set up a profile will not receive points. Existing customers will start accumulating points as of January 1st, 2018. New customers will start receiving points at the time of their first purchase with qualifying profile set up. The Customer Loyalty Program is subject to modification, cancellation, or limitations at the discretion of Pleij Salon, with or without notice. The number of points required to redeem any rewards may be substantially increased or decreased, any reward may be withdrawn, and restrictions on any reward or reward redemption may be imposed at any time. Points have no cash value and may only be redeemed for in-store credit. You cannot gift or transfer your points to anyone else or redeem for gift cards. It is the sole responsibility of the customer to check the accuracy of their points and/or credits. Pleij Salon reserves the right to handle any disputes related to the program at its sole discretion.
At Pleij Salon we feel that a personal referral to our business is the ultimate form of flattery. It is also another opportunity for us to reward our loyal customers and give you some incentive to keep spreading the Pleij love!
That’s why, for every new client that you refer to us, we will give you 25 Loyalty Points AND your referral receives 10 Loyalty Points at their first service as well – just be sure they mention your name at checkout! The referral made us who we today and it tells us we are doing things right and are a great way to help you (our valued customer) maximize your Loyalty Points.
Periodically, Pleij Salon “Customer Loyalty Program” members may participate in surveys available on our website (pleijsalon.com), in exchange for Customer Loyalty Reward points. Each Survey has its own set of eligibility requirements and criteria. Surveys must be completed in good faith and to the best of the Program member’s ability. Surveys may be deemed “incomplete” at the sole discretion of Pleij Salon’s Management team. Program members who successfully complete a Survey in accordance with all applicable terms and conditions will receive Rewards based on the Reward values assigned to each Survey as identified on our website or in the survey provided. A Program member may only complete a Survey once in a 12 month period and points are only illegible to be redeemed under 1 customer profile. Pleij Salon, will attempt to credit members’ accounts with Rewards on a timely basis, though there may be Rewards allocation delays from time to time due to circumstances outside of our control. Any claim for Rewards not credited accurately must be received by Management within sixty (60) days of the posting of the completion of a Completed Survey, otherwise such Rewards may no longer be valid or usable.
PLEIJsalon.com ships to US addresses only. We are now able to deliver to either PO Boxes, APO, FPO or a valid street address. To ensure the security of your products, we encourage you to ship to a business address whenever possible.
Ground Shipping is complimentary on all orders over $35.00. Expedited 2-day and 3-day Air Shipping is available for all orders at an additional cost. Expedited shipping costs varies depending on the weight of your package and its destination. Please note this will be calculated during checkout.
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is USPS, though we may use alternate carriers on occasion. We ask that you anticipate 3 to 4 business days for standard ground shipping. Orders to Alaska, Hawaii, Puerto Rico and US Virgin Islands take 4 to 9 business days. We do not ship outside the U.S. at this time.
For 3-Day or 2-Day shipping, orders must be placed by 11:59pm EST and will be processed the following business day. Orders placed on Saturday, and Sunday will be processed on the following Monday, provided it is not a major holiday.
We do not currently ship orders outside the U.S.
If you have any questions regarding our shipping policies, please contact us.
Please note products sold through PLEIJsalon.com are for consumer use only. Resale or commercial use of these products for any purpose through non-authorized retail outlets or online auction sites is prohibited.