PLEIJsalon.com ships to US addresses only. We are now able to deliver to either PO Boxes, APO, FPO or a valid street address. To ensure the security of your products, we encourage you to ship to a business address whenever possible.
Ground Shipping is complimentary on all orders over $35.00. Expedited 2-day and 3-day Air Shipping is available for all orders at an additional cost. Expedited shipping costs varies depending on the weight of your package and its destination. Please note this will be calculated during checkout.
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is USPS, though we may use alternate carriers on occasion. We ask that you anticipate 3 to 4 business days for standard ground shipping. Orders to Alaska, Hawaii, Puerto Rico and US Virgin Islands take 4 to 9 business days. We do not ship outside the U.S. at this time.
For 3-Day or 2-Day shipping, orders must be placed by 11:59pm EST and will be processed the following business day. Orders placed on Saturday, and Sunday will be processed on the following Monday, provided it is not a major holiday.
We do not currently ship orders outside the U.S.
If you have any questions regarding our shipping policies, please contact us.
Please note products sold through PLEIJsalon.com are for consumer use only. Resale or commercial use of these products for any purpose through non-authorized retail outlets or online auction sites is prohibited.
The PLEIJ Salon is dedicated to offering the finest hair, skin, nail and health products in the industry. If for any reason you are dissatisfied with your retail purchase, we will happily refund or exchange any unopened, or gently used product (excluding those referenced below) with receipt within 7 days of purchase (excluding those referenced below) and we will gladly exchange it for something more suitable, or refund the full purchase price. Original shipping and handling fees will not be refunded.
- Even or like exchanges may be permitted at the discretion of the salon management.
- We will exchange any makeup and skincare products may be returned only if unused and in new condition.
- All sales of hair brushes, hair accessories (clips, hair bands, etc.), makeup products including makeup brushes and cosmetic tools are final, no returns or exchanges.
- Hair extensions, whether applied or still in their original packaging are nonreturnable/nonrefundable.
- Tools (blow dryers, flat irons, etc) may be returned with receipt within 7 days of purchase, providing they are in their original packaging.
- All sales are final on any discounted or sale items.
- A receipt dated within 7 days of purchase is required for all returns and exchanges.
Refunds are issued in the same manner as the original purchase (including gift cards), except for cash sales. No cash or check purchase refunds will be made at the salon. All cash and check purchase refunds are processed via check mailed to guest. Gift cards are not refundable.
To return or exchange all or some of your order, simply stop into the salon. If you made your purchase online and are unable visit us in person, please call or email us to request your Return Merchandise Authorization (RMA). A member of our team will contact you via email within 2 business days to tell you if your return has been approved, or if more information is needed. Returns should be shipped via ground to the address below:
8930 Lyra Dr. Columbus, OH 43240
A customer service representative will contact you upon receipt of your package.